FAQ COMMAND
Contacts
How can my contacts resubscribe to my emails that are sent from Command?
Transfer Contacts/Recruits from an Exported Spreadsheet to the Command Import Template
Why am I getting a 403 error when trying to access a lead/contact?
Create an Appointment with a Contact in Your Google Calendar Using Command
Text and Reply to Your Contacts Through Command Using Twilio
Customize Columns, Use Filters and Create SmartViews in Contacts
Format Zip Codes that Start with a Zero for Importing Contacts
Import Your Database from CINC (Commissions Inc.) to Command
Contacts Snyc API Nation
Are there required fields to sync contacts with API nation and what are they?
Should I select the "sync all contacts on first run" option?
What is the Log used for in API Nation, how can it help someone setting up a sync?
Purchase an API Nation Sync Subscription in the KW Marketplace
Sync Leads from Listings-to-Leads with Command Using API Nation
Opportunities (Basics)
Opportunities - Am I Able to Transfer an Opportunity to another Pipeline or Market Center?
Sync Opportunity Details with the Connected DocuSign Room or Dotloop Loop
Create and Connect Your Document Management Accounts with Command
How do I create an Opportunity if I'm the Buyer and Listing Agent?
Send Your Buyer an Invite to Keller Covered Through an Opportunity
Set Up Your Opportunity Pipelines
Customize Your Opportunity Pipelines
Create and Edit Task Checklists in Opportunity Pipelines
Set Due Dates for Checklist Items within a Specific Opportunity
Create and Manage Opportunity Tags
Default Stages and Probability Percentages in Opportunities
DocuSign FAQs
DocuSign Quick Reference FAQ: Who do I contact for DocuSign and compliance related issues?
How do I remove associates from DocuSign who are no longer with the Market Center? (Leadership)
DocuSign says I’ve run out of envelopes or DocuSign is trying to bill me for service
Help! My KW DocuSign Account is No Longer Connected in Command
How can I edit a DocuSign Envelope after it has been sent or signed?
How do I sign documents in DocuSign, as an agent in the DocuSign Room?
ZipForms is connected to DocuSign through my association, how do I unlink it?
Can I delete a single page from a multi-page document in an envelope?
What if a deal falls through in Command? Can I delete a document from a DocuSign Room?
Client Updates (Opportunities)
Command Settings (General)
Command Settings (MailChimp)
Twilio (General FAQ)
What happens if someone who is not in my contact database texts my Twilio number?
How quickly will an agent be able to access & use Twilio in command after setup?
Is there a team version of Twilio that we can use in Command?
Can I use my KW Twilio number in tandem with other third party applications?
Are there areas where Twilio does not provide phone numbers?
Can a new Agent use an existing Twilio number within Command?
How will the new Twilio integration affect active SmartPlans?
How will the new Twilio integration affect currently connected numbers in Command?
How can my contacts opt in or opt out of texts sent from Command?
If I don't use all of my credits will they roll over to the next month?
Manage Your Twilio Account
Campaigns (General)
Consumer (KW Agent Sites)
Consumer (Functionality for both the App and Site)
Hide Keller Mortgage and Keller Covered Links in Listings on Your KW App and Site
Disable Neighborhood Boundaries for Consumer Search on the KW App and Agent Site
What international countries/regions can I search for listings in?
Should the listing details for international listings automatically translate to the local language?
Hiding Neighborhood Boundaries on the KW Agent Site and App: FAQs